Overview

A compliance notice is a notice which can be served on you by the council under Regulation 37, requiring you to provide key documents in relation to the property. A compliance notice requests information about the property, enabling the council to determine whether a breach has occurred.

When might it be served?

The council will serve this where they suspect a breach has occurred; either in relation to letting out a property with a Band F or G energy performance certificate (EPC), or in relation to registering false or misleading information on the PRS Exemptions Register.

The council can withdraw or amend a compliance notice they have served at any time in writing if they assess it as appropriate, for example, if they become aware of new information.

What does it mean?

The council serves a compliance notice to gather information on a property. The documents that you provide will help them decide whether you have breached the prohibition on renting an F/G rated property over the last 12 months or provided false or misleading information on the exemptions register.

What do I need to do?

The council can serve a compliance note up to 12 months after the suspected breach occurred, including if you no longer own the property. It is good practice to retain records that demonstrate or relate to compliance with the regulations.

If you are served with a compliance notice, then you must comply with it by providing the documents and information required to the specified name and address by the specified date. You will have at least one calendar month to do this. Failure to do this may result in you being served with a penalty notice. Where you have also breached other regulations, you may receive multiple penalties for breaches.